Norm Volsky, Director of Mobile Healthcare IT had the opportunity to interview Tim Coulter, COO of PreparedHealth. Mr. Coulter shared insights about his career in healthcare, as well as the interesting initiatives PreparedHealth is taking to help people get well faster in the comfort of their own home.
Please tell us about yourself and PreparedHealth.
My name is Tim Coulter and I’m currently the COO of PreparedHealth. I’ve been working in healthcare for the last 15 years or so. PreparedHealth was founded by my good friends, Ashish Shah and David Coyle who I met at our last company, Medicity. David was also the co-founder of Medicity and Ashish was the CTO while I ran various departments in finance, professional services, and account management.
PreparedHealth is focused on helping people get well faster and stay well longer in the comfort of their home. We believe there’s a better way to coordinate care that happens outside of the hospital, a way that empowers the patient, connects personal caregivers and care providers, and enables payers to keep their members healthier, safer and happier at home. With the enTouch Network, everyone stays connected in real-time, receiving care updates as they happen, and improving the odds a patient's in-home care will be a success. From home-based providers to hospitals and health systems to health insurance plans, we’re transforming the industry by leveraging technology and data to optimize care and improve outcomes for patients.
What led you to pursue healthcare in your career?
Like most people who work in healthcare, I was motivated to pursue this career based on a number of personal experiences. I spent most of my 8th grade year in and out of hospitals due to a bacterial infection which would lead to several open-heart surgeries. I was able to make a full recovery but would spend the next several years trying to coordinate follow-up care between a variety of specialists with the inability to share medical records. Every time I showed up at a new specialist after starting college, moving for work, etc. I would have to essentially start over. This experience initially drew me to the healthcare field and ultimately led to working at Medicity to help solve this problem – I instantly connected with the idea of using my career to not only provide for my family, but also help others solve the various inefficiencies of our healthcare system.
Fast forward about 25 years from my childhood experience and I would run into another medical scenario which connected me specifically to PreparedHealth’s mission - which was my father being diagnosed with liver disease. Trying to coordinate communication between my mom, my brother, and myself was difficult enough, but then throw in the complexity of trying to coordinate with the actual doctors, nurses, home health aides, etc. along with my dad’s confusion from his condition and we had a horrible time knowing how to help. Even just getting clarity on what the actual initial diagnosis was, was extremely difficult.
The other difficulty we experienced was knowing what options were available once the diagnosis was treated and he was being discharged from the hospital. Even though I had worked in healthcare for years, most of the post-acute world was still a mystery for me. Very quickly I had to learn the differences between home health, home care, hospice, palliative care, rehab vs skilled nursing, etc. - an experience which is common to many of us when our parents arrive at this stage of life. My dad really wanted to just go home and receive care there. Which ultimately, he has been able to do, and he is recovering wonderfully right now.
PreparedHealth focuses on how to get people well faster and stay well longer in the comfort of their homes. How do you connect with this mission?
90% of people want to age at home just like my father did. PreparedHealth’s mission is to provide a platform that allows for post-acute providers and family caregivers to work together in a way that makes this desire possible. Ashish and David formed PreparedHealth based on similar personal experiences to mine and when I reconnected with them I was extremely excited to work with them again.
What are the biggest challenges you are seeing in the industry right now?
There’s a lot of noise within healthcare right now making it challenging to get our message across. The industry is inundated with constant policy updates from Washington to every vendor shouting many of the same terms - interoperability, big data, lowered readmissions, etc. Most of the discussion is focused on the hospitals and large health systems, but there aren’t a lot of people talking about the home. We believe in the power of helping people age in the home and making the transition from hospital to home as seamless as possible, helping to make sure they don’t head back to the hospital for an unnecessary reason. With this, we’re trying to reach the post-acute providers, including home health, hospice, home care, geriatricians, skilled nursing facilities, and more. This area has historically been fragmented and lacks the data that the hospitals are just now figuring out how to use. We’re excited to empower these providers by bringing more transparency and more coordinated care.
What interesting new projects are you working on?
Our main focus is building our enTouch™ network. We’re seeing some incredible results the more it grows and the more service lines that join across the post-acute spectrum. Our home health partners like BAYADA Home Health have helped lead the way for new upstream partners with skilled nursing facilities like Genesis Powerback locations and hospitals like Centegra in Illinois. As more partners join, they are completing the care continuum and making the transition from hospital to home more coordinated. At the same time, we’re investing heavily in DINA, our digital nursing assistant. She uses data-driven AI and machine learning to push proactive care recommendations so that no patient falls through the cracks. She’s also leveraging data to help our providers make evidence-based care transitions.
What strategies do you use at PreparedHealth to retain top talent?
We are a young company that is growing quickly, so it’s a balance of putting a focus on retaining our people, not just on recruitment. We are really picky about who we bring on, and not just from a talent perspective, but from a culture fit. You spend a lot of time with your team, so make sure they are kind, genuine people that want to make a difference. We also make sure that we invest in our employees, making sure that PreparedHealth is a place you can build a career.
What exciting new trends and changes do you expect to see in the industry in the next 5 years?
Healthcare is on the cusp of making some exciting changes. It’s an old, slow moving industry that is apt for change. Artificial Intelligence is going to make a big difference across the board from diagnosis and care to care management and will help put all of the data being collected by EHRs to use in interesting ways. There will be a greater transparency and communication in healthcare including caregivers and family members being a part of the conversation. Large corporations are already joining forces to make changes in how care is paid for and delivered.
But, the biggest trend will be for healthcare to move back to the home. The growing boomer population wants to age in their home and more care providers are switching to that same mentality - they just need the tools to make it efficient and transparent.
By Barb Miller, Marketing Manager
A recent report produced by Pricewaterhouse Coopers states that 38 percent of U.S. jobs (nearly 4 in 10) will be replaced by robots and artificial intelligence (AI) by the early 2030s. With so many jobs disappearing, many futurists and economists are considering the possibility of a jobless future.
We’re more optimistic and don’t believe it’s all doom and gloom. While it’s true that some people will see their jobs become obsolete, there will be opportunities for workers to acquire new skills in order to obtain other well-paying jobs. Robots in the workforce will not merely take jobs away, but also create them.
Just ask Amazon. Robots are helping to create 100,000 new jobs over the next 18 months! Thanks in part to more robots in its fulfillment centers, Amazon has been able to drive down shipping costs and pass those savings on to customers. Cheaper shipping made more people use Amazon, and the company hired more workers to meet this increased demand.
At IBM, the arrival of “Watson,” a broad collection of online tools that use artificial intelligence to help diagnose disease, among other things, is considered a job transformation and not job replacement. Watson is not stealing jobs. It operates alongside humans, not in lieu of them.
Yes, the robotics revolution is here. There’s no way to avoid it. We advise that you take advantage of this new era and consider robotics as a career path. There’s a high demand for robotics talent in all the major industries including agriculture, health & medical, retail & hospitality, consumer goods, infrastructure, security, energy & mining, manufacturing, and supply chain.
What are the hottest jobs in robotics right now?
Robotics Engineer: A robotics engineer has the responsibility for developing the robot on paper. It takes research and high technicality. Also, as a robot is being built, an engineer will oversee practically every aspect of the development of the robot.
Software Developer: Each robot has a computerized internal system that is written and coded by a software developer. Obviously, the software developer must be highly skilled and proficient in computing coding and software design.
Technician: Robotics technicians build, maintain, test and repair robots. They may also work on robotics-related automation production systems. Therefore, they must have a strong background in hardware, electronics, and circuitry.
Sales Engineer: This professional will prospect, qualify, quote and close business opportunities. They must also be able to consult with the buyer and make any changes in the design to satisfy their needs.
Operator: Robotics operators are needed to ensure basic and safe robotic operations and adjustments as required. They often read blueprints and ensure correct machine settings.
What traits are essential for those entering the robotics field? According to ROBOTIQ.com , here are a few crucial ones:
Systems Thinking: The understanding of a robotics system by examining the linkages and interactions between the components that comprise the entirety of that defined system.
Problem Solving: The ability to foresee problems before they even arise and troubleshooting if they do arise.
Programming Mindset: Very essential skill for robotics. Robotic programmers will interact with hardware and electronics plus must be comfortable learning any new language.
Mathematically Inclined: To succeed in robotics, you will need a good grasp of at least algebra, calculus and geometry. This is because robotics relies on being able to understand and manipulate abstract concepts, often representing those concepts as functions or equations.
Good Communication Skills: Roboticists are a channel of communication between the different disciplines. Therefore, communication skills are vital. Being able to use your speaking and writing skills effectively is important. Also, very helpful is having good instructing skills.
Technology Design: Being able to design things that work is a must. It also means being able to figure out why something isn’t working properly and come up with possible solutions and having skills in repairing.
There’s no doubt, robots and AI will change the landscape of the job market and a new generation of jobs will emerge. The robotic revolution will come with a new wave of hiring.
Has your job been affected by Robotics and AI? If so, how? Please comment in the box below.